Returns & Exchanges
Easy returns. No fine-print games.
If something arrives damaged, wrong, or never shows up, we make it right. One email is all it takes.
Start a return30 days from delivery
To report damage, the wrong item, or anything missing.
Refund or replacement
Your call. Refunds go back to your original payment method.
Usually no return shipment
Most cases are resolved with a photo or short video.
What we cover
- Item arrived damaged or broken
- Wrong item, wrong color, or wrong size shipped
- Missing items or missing parts from your order
- Order never arrived (no tracking movement after the wait window)
- Order canceled before it leaves the warehouse
What we can’t cover
- Changed your mind / buyer's remorse
- Wrong shipping address provided at checkout
- Refused, unclaimed, or returned-to-sender packages
- Customs delays, seizures, or import duties
- Damaged outer packaging when the product itself works fine
The timeframes
Straight from our supplier agreements — no surprises.
Report damage / wrong itemWithin 30 days of delivery
Lost in transit (US orders)After 45 days of no tracking
Lost in transit (international)After 60 days of no tracking
Refund eligibilityWithin 90 days of payment
Refund processing time5–10 business days